Policyholder service
The relationship continues after the policy is issued.
Every policy comes with a licensed agent.
Certificates and endorsements
Request certificates promptly and include the holder, contract requirements and special wording. A certificate does not amend coverage; endorsements requiring insurer approval may take longer.
Changes in products or operations
Tell us before adding a new product, entering a new country, importing, changing suppliers, acquiring a business, selling a division or discontinuing products. The change may affect eligibility or coverage.
Claims and circumstances
Report claims, demands, lawsuits and potentially reportable circumstances promptly. Do not assume a matter is too small or that another party will report it.
Renewal review
Update product schedules, sales, territories, contracts, quality controls, locations, payroll, vehicles and loss information. Change your carrier. Keep your agent.
Product liability guidance